Cortney Jonas Burnos

Join Jeff Blair, Chief Growth Officer at Transcom, and Cortney Jonas Burnos, VP of Digital & AI Solutions at Transcom, as they dive into the evolving landscape of customer experience. They reveal the widening 'experience gap' and argue that success hinges on human-AI orchestration rather than just automation. Discover how connecting CX performance to revenue is crucial for brands and explore effective strategies to evaluate BPO partners. Get insights on where AI is delivering real value and the importance of continuous improvement and upskilling in the AI era.