Christine Lavery
VP of Customer Success at Conga, leading a global CS organization and focused on scaling digital success motions, product analytics, and outcome-driven programs such as SMART goals to drive retention and growth.
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Feb 4, 2026 • 34min
What Happens When You Apply Digital Motions to Your Biggest Accounts? ft. Christine Lavery (Conga)
Christine Lavery, VP of Customer Success at Conga, leads a global CS team focused on scaling digital success motions and outcome-driven programs. She argues digital motions should apply across all customer tiers. Christine covers mapping customer journeys, persona-centered communications, rolling out SMART goals for measurable outcomes, using product analytics, and combining structured and unstructured data with AI for complete customer intelligence.
