Chris Harry

Head of Technical Customer Experience at Retool with two decades of experience helping enterprise customers deploy technical platforms; expert in support, technical account management, professional services, and bridging product and customer impact.

Best podcasts with Chris Harry

Ranked by the Snipd community

Dec 15, 2025 • 33min

Retool Head of Technical Customer Experience on Enabling Highly Complex Products and Driving Adoption and Expansion.

In this discussion, Chris Harry, the Head of Technical Customer Experience at Retool, shares insights from his 20 years of experience with enterprise clients. He emphasizes the vital partnership between customer-facing and product teams for delivering real impact. Chris highlights the importance of quick wins to build trust, how to respect engineers' autonomy while providing support, and the need for a strong feedback loop. He also stresses involving customer teams early in the development process to enhance credibility and effectiveness.

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

Get the app