Chris Fezza
Revenue operations professional and founder of Operatus with ~16 years of RevOps experience, who transitioned from in-house roles to running a consultative firm and shares lessons on pricing, delivery, and firm-scale operations.
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Apr 9, 2026 • 25min
Episode 257 - You Built a Firm on the Wrong Playbook. Now What?
Chris Fezza, RevOps pro and founder of Operatus with ~16 years of experience, shares his shift from in-house roles to running a consulting firm. He discusses flawed SaaS-style pricing, how training offers turned into done-for-you delivery, margin compression during rapid growth, hiring to standardize delivery, and tightening services and comp plans to protect profit.
