Chad Cheverier
Customer experience and service design practitioner who transitioned from photography and consultancy to in-house roles, emphasizing alignment, coaching product teams, and sustainable high-performance practices.
Best podcasts with Chad Cheverier
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Apr 2, 2026 • 1h 3min
The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11
Chad Cheverier, a former photographer turned in-house CX pro who focuses on team alignment and coaching. Jin Wan, a service design and CX practitioner who simplifies journeys and manages internal change. They discuss invisible wins like backend verification fixes, coaching product teams, simplifying journeys to one-pagers, and the challenge of selling unseen impact to budget holders.
