Carlos García Ottati
Founder and CEO of Kavak, Latin America's largest online used-car marketplace operating across Mexico, Brazil, Chile, Argentina, and the Middle East; built a vertically integrated business covering buying, reconditioning, financing, warranties, and logistics and led a company-wide transition to AI agents for customer interactions.
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Feb 18, 2026 • 60min
From Copilots to Agents: Rebuilding the Company Around AI
Carlos García Ottati, founder and CEO of Kavak, built Latin America’s largest online used-car marketplace. He talks about constructing multiple businesses under one product, replacing copilots with AI agents to handle most customer interactions, and enduring a year of flat growth while rebuilding operations, culture, and infrastructure to scale across markets.
