Carlo Steenvoorden
EVP HR People Services, Analytics & HR AI at KPN, leading the company's move from legacy HR systems to a conversational AI employee experience and driving HR product and skills transformation.
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Feb 24, 2026 • 14min
How Much Can You Really Save with AI in HR?
Carlo Steenvoorden, EVP leading HR, analytics and AI at KPN, drives a shift from legacy HR systems to a conversational AI employee experience. He discusses choosing in-house AI, slashing query costs from euros to cents, rebuilding HR skills and renewing large parts of the team. He also covers embedding the assistant in Teams, hyper-personalized learning and when humans must stay in the loop.
