Caller: Ben in Hartford, Connecticut (home services business owner)
Owner of a 14-person home services business experiencing service delivery breakdowns who sought practical steps to diagnose and fix people vs. systems issues.
Best podcasts with Caller: Ben in Hartford, Connecticut (home services business owner)
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Feb 25, 2026 • 50min
Is Partnering With My Uncle Going to Be a Problem?
Caller Ben in Hartford runs a 14-person home services company facing service breakdowns. He discusses diagnosing people versus systems issues and steps to reset team standards. The conversation also touches on handling missed appointments, improving follow-up, and staffing gaps with practical, hands-on fixes.
