Bruce (caller, St. Louis)
Founder of a home-maintenance service with nine employees focused on hiring high-skill technicians; called for guidance on improving hiring to reduce 90-day turnover due to character and skill issues.
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Mar 20, 2026 • 45min
My Team Member Refuses to Do This Simple Request . . .
Bruce, a St. Louis founder of a home-maintenance service hiring high-skill technicians, asks for hiring and leadership help. They discuss screening for character to reduce 90-day turnover. Conversations cover interview tactics to surface integrity issues. The show also explores handling a 50-50 family partnership and empowering leaders without micromanaging.
