Azul Dostrom-Eckman
KQED reporter covering Bay Area transit who reported on the Clipper 2.0 rollout and interviewed transit officials and riders about system glitches and impacts.
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Feb 2, 2026 • 18min
Clipper 2.0’s Rollout Has Been ‘a Hot Mess’
Azul Dostrom-Eckman, KQED transit reporter who covered the Clipper 2.0 rollout, breaks down the troubled launch. She outlines promised features like instant top-ups and tap-to-pay. She describes system crashes, account lockouts, vending machines eating money, equity problems for cash riders, and pressure from big events and agency funding concerns.
