Archana Agrawal
President at Intercom leading go-to-market strategy across sales, marketing, success, and support, known for driving Intercom's AI agent Fin and outcome-based pricing innovations.
Best podcasts with Archana Agrawal
Ranked by the Snipd community
Feb 10, 2026 • 46min
GTM: How Intercom Built the Highest-Performing AI Agent on the Market Using Outcome-Based Pricing with Archana Agrawal, President at Intercom
Archana Agrawal, President at Intercom who leads GTM and AI strategy, explains how Intercom built Fin, an AI agent that automates support at scale. She discusses Fin’s surge to high resolution rates, the move to 99¢ outcome-based pricing with bold guarantees, and the operational shifts needed to sell and scale AI-powered outcomes.
Aug 8, 2024 • 21min
Off Script: Better, faster, cheaper
Archana Agrawal, president of Intercom and an expert in AI and customer service, dives into how AI is reshaping the customer support landscape. She discusses the transition from local to global service models and the challenges they bring. Agrawal highlights AI's knack for quickly resolving simple queries, allowing human agents to tackle more complex issues. This innovative approach promises a future where customer service is not only cost-effective but also enhances satisfaction and business profitability.
