Andrew Watterson
Chief Operating Officer of Southwest Airlines, responsible for operations and service execution during the airline's recent transformation and product changes.
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Feb 2, 2026 • 35min
Southwest’s Big Changes are Done, Now What?
Tom Doxey, Southwest CFO, talks finance, margins and fleet strategy. Andrew Watterson, Southwest COO, covers operations and product rollouts. They discuss why the airline moved to assigned seating and bag fees. They explain fleet plans, loyalty moves, lessons from Hawaii and how investor pressure sped change.
