Amit Shah
Chief Operating Officer at Virta Health with a background in operations and industrial engineering, leading efforts to scale a virtual metabolic health clinic and integrate data-driven and AI-enabled care delivery.
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Feb 3, 2026 • 31min
How to Use an Operations Mindset to Scale Product Delivery
Amit Shah, COO at Virta Health and former industrial engineer, shares how an operations mindset helps scale a virtual metabolic health clinic. He talks about shifting from growth to scale, why simplicity gets harder as you grow, designing the clinician versus digital balance, org changes like squads over silos, and practical frameworks for using AI and data to preserve trust.
