Adam Jacobs
Principal Program Manager on Microsoft's IC3 real-time communications platform team, with prior experience at Polycom and in IT; works on platform scalability, Cloud Video Interop, and AI-enabled transcription and real-time features for Teams.
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Feb 24, 2026 • 21min
AI enabling real-time communications with Adam Jacobs, IC3 Principal Program Manager at Microsoft
Adam Jacobs is a Principal Program Manager on Microsoft’s IC3 real-time communications platform, formerly at Polycom and in IT. He discusses platform scaling and cost trade-offs for AI features. He explains why Cloud Video Interop still matters for enterprises. He describes moving transcription to a scalable platform and real-time vs post-call AI processing challenges.
