The Chief Strategy Officer Podcast #15—From Grievance to Growth: Using Restorative Practice to Drive Transformation & Innovation
Jul 24, 2025
Rachel Credidio, Chief Innovation Officer and former Chief Transformation and People Officer at Aster Group, shares how she embedded restorative practices to reshape culture. She discusses using voice, fair process, and accountability to reduce conflict. She explains practical tools like learning circles, policy changes, and storytelling to scale inclusion and sustainable innovation.
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Restorative Practice Halved Grievances At Aster
- Restorative practice (RP) shifts organizations from adversarial grievance processes to collaborative understanding that reduces conflict.
- Aster's introduction of RP halved disciplinary and grievance cases after embedding it as a cultural approach.
Restorative Practice Fuels Inclusive Innovation
- RP is a practical toolkit that directly supports inclusivity and diversity of thought, which are core drivers of innovation.
- Rachel linked RP skills to enabling people to handle difference and hold productive difficult conversations.
Embed Restorative Practice Into Daily DNA
- Do embed RP principles as daily practice, not only as conflict mediation tools.
- Make RP part of induction, code of conduct, and behavioural frameworks so it becomes 'the way we do things'.