A growing number of firms are combining two major responsibilities into one role: chief operating officer and sustainability director. It’s a lot to juggle in a small firm, let alone a quickly growing one spread across multiple cities. But Allen Schaffer, COO and Director of Sustainability at Moody Nolan, has handled the two roles for almost two years now as they’ve expanded into new markets. In this Best Practice interview, Allen discusses the ways the two roles overlap and how they differ, how the firm is managing growth, and how success all comes down to having a plan and communicating.

Interview Takeaways

Find the overlap in operations and sustainability
Juggle the differences between two roles
Look internally for operations and sustainability roles
Engage in responsive architecture
Strive for structured growth
Lean into diversity
Deliver solutions to clients and your team
Monitor and adjust to stay on budget
Use communication to stay on track
Create strategic plans for sustainability
Find consultants who challenge you
Care deeply and look for others who do too

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