Why Customer Service Is Really Storytelling | #135

In this episode of The Kraft Your Life Radio Show, host Matt Kuehlhorn sits down with Michelle Myers, founder and CEO of Pink Callers, a customer service and call center company serving the skilled trades. Michelle shares her unconventional journey from commercial interior design to building one of the most respected service-based call centers in home services. The conversation dives deep into the art of customer service as storytelling, explaining why the first phone call sets the tone for trust, safety, and long-term customer relationships. If you’re a service business owner, leader, or operator looking to scale without losing the human touch, this episode is packed with practical insights and real-world wisdom.

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🔗 Links Mentioned in the Episode:

🌐 https://www.pinkcallers.com/

📧 michelle@pinkcallers.com

Sommar Garage Door Opener: https://www.sommer-usa.com/

Kooler Garage Doors: https://koolergaragedoors.com/