The Story of How One Bad Employee Harmed a Bank's Reputation (Told by the Ritz-Carlton's Founder)
Apr 10, 2025
07:59
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On this episode of Our American Stories, Ritz-Carlton founder Horst Schulze reshaped how service and hospitality are defined in business. Here's Horst with a short story on how great service wins, excellence prevails, and bad service can ruin a business.