EP 81: Deren, Dagen and Josh from Firm App

Owner relations in oil and gas has been shoved in a corner forever, basically a "here's your check, don't call me" situation, and Deren Boyd, Dagen Boyd, and Josh Wright, co-founders of Firm App, are building the platform to fix that. These three started in oilfield safety software with iScout, got acquired by KPA, and now they're tackling the massive gap between operators and their surface and mineral owners with AI-powered multichannel communication. We're talking voice agents with adjustable accents, auto-responding emails, chat widgets that actually work, and an owner-facing app that puts payment info and well data in people's pockets. Plus the OKC crew gives their take on Devon and Expand relocating and what that means for the city.

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0:00 Devon and Expand leaving OKC, what it means on the ground
4:42 What is owner relations and why has it been ignored
7:18 Timing and the generational shift driving tech adoption
10:10 How operators have been duct-taping owner relations together
12:05 The owner-facing app and multichannel approach
14:38 AI voice agents, email auto-response, and chatbot workflows
18:15 Building and rebuilding AI architecture every six months
21:29 Under the hood on voice AI, latency, and conversation nuance
26:37 School districts, 10,000 page websites, and unexpected use cases
34:58 The iScout origin story and oilfield safety software
42:17 Getting thrown in the penalty box and winning work back with data
46:13 Revenue statements, vendor portals, and what owners actually ask about
52:24 NAPE plans and the land community
54:48 Business model and implementation timeline
55:58 NIL, college athletics, and the dumpster fire
1:04:36 Dev tools, Claude Code, and the future of SaaS

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