Inside Aesthetics Ep 51 Medicolegal Issues for Cosmetic Professionals | Ruanne Brell
Episode 51 hosts Ruanne Brell (Senior Solicitor of Avant Mutual - Australia's biggest medical indemnity insurer from Sydney, Australia)
Ruanne has over 14 years experience in the field and provides medicolegal advice to members on a wide range of health law issues.
The doctor-patient relationship is built on trust, established by clear communication, honesty and the formality of paper work such as consent forms. In the first of two episodes with Ruanne, we explore how things go wrong and what we can do to prevent it.
0:00 Introduction 3:19 Meet Ruanne Brell 5:16 Role of Medical Defence Organisations 9:44 Why Insurance Matters for Practitioners 11:56 Common Reasons for Patient Complaints 14:01 Importance of Communication in Practice 16:30 Preventing Complaints Through Expectations 18:16 Understanding the Consent Process 23:53 Setting Realistic Treatment Outcomes 27:02 When to Delay or Decline Treatment 30:22 Documenting Consent and Patient Discussions 33:44 Written Versus Video Consent Methods 37:39 Importance of Clinical Notes and Records 41:39 Electronic Consent and Legal Validity 45:36 Managing Common Complications Like Bruising 48:05 When Side Effects Become Legal Issues 51:43 Handling Dissatisfied Patients Professionally 57:32 Responding to Complaints and Compensation Requests 1:01:04 Managing Patient Expectations After Treatment 1:03:30 When Practitioner Error May Be a Factor 1:07:48 Documentation for High Risk Situations 1:12:19 Importance of Post Treatment Communication 1:16:00 Patient Disclosure of Medical Information 1:19:56 Social Media as Legal Evidence 1:22:22 Handling Patient Complaints in Practice 1:25:07 Training Staff to Respond to Concerns 1:27:43 When to Notify Your Insurance Provider 1:30:37 Responding to Legal Threats or Claims 1:33:59 Understanding the Litigation Process 1:36:53 Role of Expert Evidence in Court Cases 1:39:25 Why Most Cases Settle Before Trial 1:42:10 Commercial Decisions in Legal Settlements 1:44:30 Managing Online Reviews and Reputation 1:48:40 Using Non Disparagement Agreements 1:53:30 Risks of Social Media Complaints 1:55:45 Timeline and Stress of Legal Proceedings 2:00:30 Mediation and Court Preparation 2:03:05 Key Advice for Practitioners 2:05:40 Protecting Yourself Through Communication 2:10:55 Documentation and Risk Management 2:13:30 Final Advice and Contact Information 2:18:00 Sponsor Message and Conference Reminder 2:20:15 Closing Remarks