Enhance Your Restaurant’s Guest Experience | Season 8, Vol. 6

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Rajat Bhakhri CEO and Co-Founder of Boston-based Incentivio, Inc.

Incentivio is a fully automated intelligence-driven guest engagement platform for restaurants and virtual kitchens that increases retention, maximizes revenue and enhances the guest experience for both first-time visitors & loyalists.

Bhakhri is a graduate of Purdue University with a degree in electrical engineering. He delivered pizza for a short period of time until his first job as a software engineer. Bhakhri moved to Boston and worked for a startup. He then started Aeturnum, a technology services company with 250+ engineers and offices in the U.S. and Asia focused on building platforms for startups in the U.S. and Europe.

“We should build a single stack solution where we can capture all the guest data,” says Bhakhri . He adds, to help increase check sizes and help restaurants retain guests. The idea was how to democratize tech for all of their customers.

Frischling says, I love that you use the democratization of. I think that’s really important and I think long time listers of the podcast know the 2/3 of the restaurants in this country are small to midsize businesses, they are mom and pop, there’s a lot out there for the big boys and God bless, we love the big boys, we respect the big boys but I do love what Incentivio is doing for everyone else or almost 2/3 of the market.

They talk about Incentivio and Uber joining forces to offer restaurants first party ordering and commission free delivery. Uber will provide delivery drivers to restaurants using Incentivio’s order-ahead solutions. Restaurant guests can order delivery directly from a restaurant’s website or mobile app, and the Incentivio platform dispatches an Uber driver for the delivery.

To hear about Incentivio’s artificial intelligence product and more, check out this episode of Hospitality Hangout.

Episode Credits:

• Sponsored by: DirecTV
• Produced by: Branded Hospitality Media
• Hosted by: Michael Schatzberg, JImmy Frischling
• Producer: Julie Zucker
• Creative Director: Adam Levine
• Show Runner: Drewe Raimi
• Post Production: GrodMedia

www.thehospitalityhangout.com

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