Business Transformation Pitch with The CX Goalkeeper Redefining leadership at the intersection of transformation & technology with Nick James – Live from Lead26
Gregorio Uglioni and Nick James discuss highlights from the Lead 26 conference, focusing on leadership, diversity, and the importance of authenticity. Nick shares insights from keynote speakers, especially Sandra DeVito, who spoke about being a female leader in a male-dominated industry. They also touch on how engaging discussions and a diverse audience make the event valuable for everyone attending. Nick explains the challenges and realities of flattening hierarchies in organizations. He emphasizes the need for leaders to listen, encourage ownership, and set clear strategies while allowing teams to execute creatively. The conversation compares leadership to coaching, highlighting how leaders can empower others by stepping back and supporting growth rather than micromanaging.
About the guest:
Based in Zurich, Nick James has spent the past 30 years helping organisations transform and adapt to the ever-changing business environment spanning technology, business and regulatory change. He has an infectious passion for maximising the potential of the teams to deliver exceptional results for customers. He now works as a team and individual performance coach, mentor, senior advisor and transformation leader for corporates, consulting firms and start-ups.
Relevant links:
https://www.linkedin.com/in/nickajames/
Key Take-aways:
- Authenticity in leadership: Leading with authenticity and style is powerful, especially in challenging or male-dominated environments.
- Flattening hierarchies: Bridging hierarchies and listening to teams helps leaders set clear strategies and encourage ownership.
- Coaching as leadership: Leaders should use coaching skills, empower teams, and step back to let others shine and grow.
Chapters:
0:00 - Intro
0:35 - Key Themes and Reflections from Lead 26
0:47 - Leadership Insights: Authenticity and Gender Dynamics
3:59 - Addressing Hierarchies in Organizations
6:38 - Evolving Leadership: The Role of Coaching
11:02 - Transformational Leadership: Lessons from Bueller
13:16 - Integrating Social Purpose into Business
20:39 - Embracing Discomfort for Growth
21:48 - Conclusion
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Apple Podcast: https://www.cxgoalkeeper.com/apple
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About the host:
Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.
Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/