Identity at the Center

#313 - SailPoint Navigate 2024 - Identity Product Management with SailPoint’s Andrew Moore

Oct 28, 2024

Andrew Moore, VP of Product Management at SailPoint and former identity lead at Under Armour, joins to discuss identity platform product work. He talks about Privileged Task Automation, Machine Identity Security, low-code identity automations, UX research for complex security products, and the role of explainable AI in identity governance.

Ask episode

AI Snips

Chapters

Transcript

Episode notes

ADVICE

Prototype Before You Build Code

Prototype early and validate with customers using paper prototypes, mock-ups, and interaction tests before writing code.
Use quantitative funnels and quick UX signals to find confusing text or flows and fix them iteratively.

ADVICE

Measure With Retention And UMUX Goals

Measure product impact beyond revenue using retention, OKRs, and in-app UX scores (UMUX light) tied to specific targets.
Set team OKRs like workflow adoption rates and interrogate goals if signals lag.

INSIGHT

Use Micro Surveys To Trigger Research

In-app micro-surveys reveal user sentiment but require follow-up qualitative research to diagnose and fix issues.
Teams map quantitative UMUX drops to scheduled research calls to uncover friction points.

Get the Snipd Podcast app to discover more snips from this episode