Sarah Wilson-Ward: From firefighting to focus

More regulation. More work. Higher expectations. And somehow, still the same sized legal teams. Sound familiar?

In this episode of Beyond Billable, I speak with Sarah about why pressure on legal departments keeps compounding and why technology alone will not get them out of it.

She offers a strikingly simple answer to a question many legal professionals are wrestling with right now. Which parts of legal work will be impacted by AI, and which parts truly require the human brain. We unpack how to make that distinction and why it matters in practice.

Instead of starting with tools, Sarah argues for a reset. Decide what kind of legal department you want to be in five or ten years. Separate legal judgment from operational work. Only then does technology, including AI, make sense as an accelerator.

We recorded this conversation on the Gewoonboot. A great place for law firms and legal departments to step back, slow down, and have exactly the kind of conversations we explore in this episode.

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