The Reasoning Show LLMOps & Conversational Intelligence for AI
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Dec 6, 2023 Guest Alex Kvamme, CEO @GetPathlight, talks about using AI to unlock market insights from discussions with customers and partners. They discuss the concept of conversational intelligence and its application in organizations, the trade-off between time and resources in gaining customer insights, where data in most organizations is located and how to get started, and the framework behind AI operations and lifecycle management.
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Founder Background: Seatme To Yelp
- Alex described founding Seatme, the reservation product used by Yelp, and later being acquired by Yelp.
- He used that startup experience to later build Pathlight focused on conversation intelligence.
Apply Conversation Intelligence Cross-Functionally
- Use conversation intelligence across functions like sales, support, product, and marketing to surface actionable signals.
- Detect drivers of churn, supply chain issues, and product defects to route fixes and campaigns proactively.
GenAI Enables Proactive Issue Discovery
- Generative AI shifts systems from reactive, pre-defined detection to proactive discovery of unknown issues.
- Transfer learning lets models detect emerging themes without explicit pre-training for each problem.