Our guest on this episode is Amy Fish, who spends her days investigating, analyzing and trying to resolve complaints. She's the "Chief Complaints Officer" for the 50,000-student Concordia University in Montreal, Canada.
Amy believes we all need to stand up for ourselves and speak up for what we need. And, she feels we can use cooperation and connection, instead of confrontation, to get our needs met. Amy's written a new book called, I Wanted Fries With That: How to Ask for What You Want and Get What You Need.
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