Becker’s Healthcare Podcast Driving Quality, Access, and Strategic Partnerships at Naples Comprehensive Health with Paul Hiltz
Mar 3, 2026
Paul Hiltz, President and CEO of Naples Comprehensive Health, leads a locally governed, independent nonprofit that has doubled in size. He talks about growing services while keeping quality and access front and center. He explains strategic partnerships with top systems and how leadership development and teamwork drive better care across Southwest Florida.
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Independent System Achieved Rapid Scale
- Naples Comprehensive Health doubled revenue to over $1 billion while remaining an independent, locally governed nonprofit health system.
- The system offers full-service care across Southwest Florida, including labor and delivery, cardiovascular services, and a new freestanding orthopedic hospital with HSS.
Quality Paired With Access As Strategic Focus
- Quality is the board-driven top priority, and the system benchmarks against top U.S. health systems after being named a top 50 hospital.
- This year they paired quality focus with improving access so patients can reach outpatient and inpatient services more easily.
Use Centralized Touchpoints To Improve Access
- Increase access through centralized patient touchpoints like a call center and a digital front door with Epic self-scheduling.
- Naples processes about 20,000 call center calls weekly and supports concierge doctors to simplify patient referrals.