Innovation in change management: How to use IT to fuel scale and growth

Thomas H. Douglas is the Chief Executive Officer of JMARK, an award-winning innovative IT solutions provider for organizations of all sizes.

Thomas has led his company to 9 consecutive appearances on the Inc. 5000, something only 1% of CEOs who make the list ever achieve. He became a part of JMARK designing, building, and maintaining its functional aspects as an entry-level engineer before purchasing the company in 2001.

As JMARK's CEO, he formulated processes that provided repeatable outcomes and a predictable revenue stream that placed JMARK on a growth trajectory that up to this day, is revolutionizing the region's engagement with technology. JMARK has been providing I.T. support services in Missouri, Oklahoma, and Arkansas for 30 Years; catering to various industries such as banking, healthcare, hospitality, manufacturing, transportation, accounting, legal, oil, and gas.

Thomas has seen it all as a father, veteran, business leader, and technologist. He visited 18 countries when he served in the US Navy and is also publishing a book entitled Adapt or Die, which explores Thomas' algorithm of success. The algorithm is built on more than 30 years of lessons and business acumen that Tom has acquired through his tenure as CEO. He has now compiled his wisdom in order to provide the next generation of business leaders a launch pad to help them understand and determine product innovation, business strategy, growth, sales, and marketing models, organizational strengths, operations, and processes.

In this episode, he shares how we can use IT and innovation in change management to fuel success and growth. Insights he shares include:

• Why do people believe that technology is a pain point that must be dealt with
• Is there a cultural and generational problem with technology and innovation
• In what ways can/does IT impact culture and innovation in change management
• The impact of core values on innovation in change management
• How does the Algorithm of Success impact innovation in change management
• What are the capabilities that every business needs to have in place for businesses to be sustainable, scalable, and successful
• Why should we consider applying the reverse of the Pareto rule to innovation in change management
• and much much more ...