Jim (http://www.thejimedwardsmethod.com) and Stew discuss decades of customer service issues (good and bad) as well as the most current ones of the book launch of Copywriting Secrets https://copywritingsecrets.com.
There is a fine line between doing too much customer service and just refunding people for their money. Learn where the line is. But also take customer service information as direct feedback on fixing something wrong with your product or buying process. Customer service is a double edged sword and can be helpful if you can take constructive criticism - it can also be painful if you take comments personally trying to please everyone.
Check out the Facebook Group – Sales Copy and Content Marketing Hacks at https://www.facebook.com/groups/copywritingandcontenthacks
and for more information on the wizards used to make outstanding sales copy check out http://www.thejimedwardsmethod.com.
Sales Copywriting and Content Marketing Hacks Podcast with Jim Edwards