Scaling Agency Teams: The People Systems Behind a 2,500-Person Operation

UNLOCK THE 13 SYSTEMS EVERY AGENCY OWNER NEEDS TO REACH 8 FIGURES:

https://bit.ly/41Sm05N

In this episode, Jordan Ross sits down with Arman Taheri, co-founder of TalentPop, to unpack the infrastructure, hiring systems, and operational design behind one of the most scaled agency teams in the industry.

From architecting org charts to tracking capacity utilization with workforce analysts, Arman breaks down how TalentPop scaled to over 2,500 employees by building two core departments: internal ops and client-facing CX, each supported by a layered management structure.

If you're an agency founder stuck at $2M-$5M and struggling to scale people without breaking quality or margin, this episode is your playbook for transitioning from generalists to specialists and turning headcount into growth capacity.

Whether you're searching for insights on recruiting at scale, org chart design, hiring process automation, or how to build an 85% capacity utilization model, this episode maps the exact journey to scalable ops.

Chapters:

1. TalentPop’s Origin Story: From Face Masks to CX Ops

2. The Two Departments That Run an 8-Figure Agency

3. Architecting a Layered Team: Specialist → Team Lead → Ops Manager

4. How to Track Capacity Utilization With Real Math

5. The Role of Workforce Management and Business Analysts

6. Hiring Funnel Design: Filtering, Scoring, and Scaling

7. Common Mistakes in Team Building (and How to Avoid Them)

8. Why You Shouldn’t Let CSMs Own Onboarding

9. Data-Driven Growth: People Ops That Actually Scale

To learn more go to 8figureagency.co

Reach Arman at:

TalentPop: https://www.talentpop.co/

Instagram: https://www.instagram.com/thearmantaheri/

LinkedIn: https://www.linkedin.com/in/armantaheri/