Catalyst with Shayle Kann

Frontier Forum: How VPPs earn grid-scale trust [partner content]

Mar 10, 2026
Seth Frater-Thompson, president and co-founder of EnergyHub, builds DERMS and VPP frameworks. Stacey Phillips, Managing Director at Duke Energy, runs customer load programs and VPP deployments. They discuss VPP reliability at scale, the Huels Test for grid-grade trust, how utilities integrate customer devices into planning, and the evolution from demand response to operational virtual power plants.
Ask episode
AI Snips
Chapters
Transcript
Episode notes
INSIGHT

Scale Makes VPPs Statistically Reliable

  • VPP reliability now stems from scale and statistics rather than individual device control.
  • Stacey Phillips and Seth Frater-Thompson cite Duke's 160,000-device portfolio and statistical forecasting that absorbs non-participation and predicts outcomes.
ADVICE

Minimize Customer Friction To Increase Dispatchability

  • Design programs to minimize customer friction so operators can run them frequently.
  • Duke moved from 3–4 hour switch events to one-hour events and layered batteries to reduce opt-outs and churn.
INSIGHT

VPPs In Reserve Lower Costs For All Customers

  • Having VPP capacity in reserves reduces system peak procurement and benefits all customers via lower costs.
  • Stacey emphasizes the affordability value of 'having the resources in our back pocket' even if rarely dispatched.
Get the Snipd Podcast app to discover more snips from this episode
Get the app