We’re getting deeply into winter, when things tend to go wrong for airlines and holiday companies. Often, it’s simply not their fault. But fortunately there’s a strict duty of care to look after passengers – and get them where they need to be.
But what are your rights as a passenger in terms of due care and compensation? Simon Calder talks you through the obligations airlines and holiday companies are required to meet, as well as things to be aware of when booking flights, particularly transatlantic ones.
Of course this podcast is completely free, as is my weekly travel email. You can sign up at independent.co.uk/newsletters.
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Simon Calder's Independent Travel Podcast