Ep79: Matt Locsin, VP & Global Head of Innovation, Publicis Sapient

Banks will need to be as agile as FinTechs in the future. Retail banking is likely to be virtual post-Covid-19 but, warns Matt Locsin of Publicis Sapient, banks face a particular challenge in the threat of disintermediation by tech companies that could see revenue from fees shrinking and traditional bases of differentiation, other than price, disappearing.