Inside Aesthetics Ep 140 Human Resources & Recruitment In Aesthetics | Lizzy Boots
Episode 140 hosts Lizzy Boots (Founder of 'Boots & All Consulting' and a leader in recruitment and human resources (HR) based in Sydney, Australia)
Lizzy's company assists beauty, wellness, aesthetic and healthcare business owners with the full spectrum of human resource requirements, particularly when it comes to finding the right staff for the right role. During this episode we first define what HR encompasses and assess how the pandemic has affected the Australian aesthetic industry. We then delve into:
- What the 'new normal' is for the industry
- People leaving the industry for more stability and if there will be enough staff left to service the demand?
- How we might navigate the issue of mandatory vaccinations in-clinic from an HR perspective
- Finding the right staff and keeping them happy
- How to identify the best CV's/resumes
- Speaking to referees and references
- How to conduct a staff interview
- Establishing a probation period for new employees
- How long is 'normal' for staff to stay in a role
- How to action a termination of a staff member
00:00 Introduction 01:04 Meet Lizzy Boots 04:55 What HR Actually Means for Clinics 10:59 Recruiting Injectors and Finding the Right Fit 18:27 The Challenge of Hiring the Ideal Team Member 26:25 Trends in Nurse and Injector Career Pathways 33:29 COVID Impact on Staffing and Workforce Availability 41:37 Work Life Balance and Changing Employee Expectations 48:53 Vaccination Policies and Workplace Communication 52:09 Where Clinics Should Recruit Staff Today 61:45 Reviewing CVs and Screening Candidates Effectively 68:49 Interview Mistakes and Getting to Know the Real Person 76:38 Motivating Staff and Managing Career Expectations 80:09 Leadership Style and Building Positive Workplace Culture 86:34 Termination Conversations and Ending Employment Well