Customer Service Revolution | Customer Experience & Employee Experience Insights 024: Recapping Week 1 of The Customer Service Revolution Conference
Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 1 of The Customer Service Revolution Conference, featuring Guy Kawasaki, Jess Pischel, John DiJulius, Corey McCarthy, and Bronkar Lee.
This is our 12th year of putting on this event and virtually our first. This year's theme is Reimagine... Revolutionize. We had over 1,400 leaders registered, which is double any live attendance we've ever had! Plus, we were able to get a lineup that quite honestly we never could get if we were doing it live.
You will learn:
- Why the theme Reimagine…Revolutionize is critical right now in terms of making it through the pandemic
- How you need to beware of doomscrolling and doomsurfing
- How the opposite of Reimagine is denial & how denial can be tragic to a business (ex. how Blockbuster's stubbornness caused their demise)
- What Vuja De is and how important it is to reinventing your business now
- Why you want to be the Joey Chestnut of your area of expertise
- How customers don't know what they truly want
- The concept of "Don't worry, be crappy"
- Changing your mind as a sign of intelligence
- The pros and cons of working from home
- How to address the lack of collaboration and multi-tasking
- How to avoid becoming Zoom zombies
- How we need to find a way to recreate the Keurig conversations
- How to create a virtual community
- How the live conference model does not translate to the virtual conference model
- Virtual event hacks – designed to keep people engaged
- How one very talented person can play 53 instruments
- Even if you are musically challenged you can still "Improvise with the jazz of life"
- How you can reframe any challenge as an opportunity
Resources mentioned:
https://customerservicerevolution.com/
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at https://emeraldcitypro.com