The Journey Together The Heart of Hospice: Stories with Volunteers
Nov 18, 2025
Cathy Quinlan, volunteer coordinator who trains and supports hospice volunteers; Kathleen McLoughlin, long‑time charity shop volunteer and fundraiser; Kevin Glancy, reception volunteer offering a warm welcome; Angela Reid, reflexologist and cancer survivor providing complementary therapy. They share stories about reflexology, reception work, retail fundraising, training, emotional support and how volunteers make practical, compassionate contributions.
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How Reflexology Began As A Personal Calling
- Angela Reid began volunteering after experiencing cancer treatments like reflexology herself and supporting her mother in a hospice, which inspired her to give back.
- She trained over months, offers gentle foot reflexology in the unit and at home, and uses oils to spark memories and conversations with families.
Relaxation Creates Emotional Openings
- Reflexology acts as a doorway to conversation because physical relaxation often unlocks memories, fears and practical questions patients might not otherwise share.
- Angela uses foot pressure points and scents (like rose oil) to access topics gently and then liaises with Cathy when further support is needed.
Prepare For Reflexology By Asking Questions
- If you're nervous about reflexology, ask questions first and choose whether to talk or simply relax; sessions are client-led and can be short in hospice settings.
- Volunteers coordinate with nurses to identify suitable patients and maintain continuity by visiting on set days or offering home visits.