This analyst discussion recorded on March 18, 2020 explores some of the CX industry issues regarding the COVID-19 pandemic. What do you need to do to maintain your CX?

Peter Ryan (Canada)

Principal, Ryan Strategic Advisory

https://ryanadvisory.com/

https://www.linkedin.com/in/peter-ryan-montreal/

Stephen Loynd (USA)

Principal, Trendzowl

https://www.trendzowl.com/

https://www.linkedin.com/in/stephenloynd/l

Mark Hillary (Brazil)

CEO, Carnaby Content

www.carnabysp.com

https://www.linkedin.com/in/markhillary/

Rod Jones (South Africa)

Founder, Rod Jones Consulting

https://rodjones.co.za/

https://www.linkedin.com/in/rodjonessouthafrica/

BONUS: Coronavirus Analyst Insights "Plan For 18 Months of Disruption"