REAL AF with Andy Frisella Be An Ethical Entrepreneur, with Andy Frisella - MFCEO3
18 snips
Jun 23, 2015 
AI Snips
Chapters
Transcript
Episode notes
Design For The 90% Who Reciprocate
- Most people reciprocate good treatment, but a few will always take advantage.
- Businesses should design culture for the 90% who reciprocate, not the small selfish minority.
Treat Customer Service As An Investment
- Embrace generous customer service as an investment, not a cost.
- Solve customer problems enthusiastically to create advocates and future revenue.
Do The Small Things Flawlessly
- Do small tasks without waiting to be asked to show pride and reliability.
- Outworking expectations makes you indispensable and builds personal value in any role.