Episode 10 - When They go Full ITIL on You w/special guest john allspaw

You can find John at Adaptive Capacity Labs or his (old) blog at Kitchen Soap. 

ITIL is… well, it’s a thing.

Colette’s “You’re surprised it works in the first place” comes from Richard Cook’s brilliant Velocity talk in 2013.

FYI, John wasn’t talking about Franz Kafka, we think he was talking about Apache Kafka. But they are pretty similar, we think.