Strategy Simplified S2E24: Why are Airlines Dropping Change Fees?
Nov 11, 2020
11:02
All the major airlines (United, Delta, American) recently dropped change fees as Southwest looked smugly on. This comes as a welcome change for frequent flyers, but we had to ask: what prompted the decision? To understand why airlines chose this route and the business rationale behind the decision, listen in to hear Jenny Rae break it all down.
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