In this episode, Chris and Joe Hoffmann, the CEO and COO of Hoffmann Brothers, reveal the strategy behind building a service empire. They detail their journey of scaling a $9 million family business into a $160 million powerhouse. The brothers discuss the transition from independent careers in the Marines and engineering to taking over their father’s company, emphasizing the importance of humility and “three-hat” framework for managing family dynamics. They share raw insights into their biggest change management mistakes, their “building blocks” approach to granular budgeting, and how they successfully replicated their St. Louis playbook in the Nashville market.

Join us as we discuss:

[5:29] How a process playbook helped the Hoffmanns nearly 20x their business
[10:30] Getting everyone in the family business to row in the same direction
[21:58] Other tools and strategies that complemented Hoffman Brothers’ rapid growth
[29:05] Leaning on a private equity-like approach to building a service empire

Check out these resources we mentioned during the podcast:

Nexstar Network

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted on Ausha. See ausha.co/privacy-policy for more information.

Scaling a Service Empire From $9M to $160M