CX Files Steve Mosser - Sensée - Building A Positive Team Culture In WFH CX
Steve Mosser is the Group CEO and Head of Innovation at Sensée. He is based in London, UK.
Sensée is a homeworking specialist. They design customer service and CX solutions using 100% WFH teams - and have done so for around two decades. When the pandemic arrived Sensée already had all their people at home anyway - they started advising clients on how to manage the crisis. In this interview, Steve talks to Mark Hillary about how to build a team culture with a team that is not working in the same place and how companies can move on from just WFH to embracing more flexible work. As companies negotiate a hybrid future that involves offices and working from home, how has Sensée built a strong corporate culture with no offices at all?
https://www.linkedin.com/in/steve-mosser-77136712/