Read to Lead Podcast

291: How to Have Conversations That Matter with Celeste Headlee

Nov 5, 2019
Celeste Headlee, award-winning public radio journalist and author, shares why conversation is an evolutionary superpower. She explores listening versus speaking, how phones and internet habits erode attention, why we talk over loved ones, and practical ways to set up better talks. She also discusses crafting TEDx talks and books that shaped her thinking.
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INSIGHT

Strangers Often Hear Us Better

  • We communicate more effectively with strangers than with close relations because we explain more carefully to strangers.
  • Familiarity breeds assumptions that skip necessary explanations and degrade communication with loved ones.
ADVICE

Don't Fake Listening Cues

  • Stop performing listening gestures (nods, eye contact) and focus on truly listening instead.
  • Celeste tested common 'appear-to-listen' tips and found they worsen conversations by diverting attention.
ANECDOTE

Walk Guests Through The Process

  • A nervous radio guest calmed visibly when Celeste walked her through the interview process step-by-step.
  • That simple staging reduced fear by turning the unknown into predictable steps.
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