Coaching for Leaders How to Get Better at Listening, with Bill Mayo
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Mar 5, 2026 Bill Mayo, a plant foreman in the natural gas industry and Coaching for Leaders Academy alum, shares his journey focusing on listening. He describes simple tactics like follow-up questions and a 60-day practice that changed workplace dynamics. He also explains how the same habits improved family conversations and shifted his view of leadership.
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Ask Follow Up Questions To Understand
- Do ask follow-up questions to listen for understanding rather than to respond.
- Bill committed to asking at least one follow-up (often "Tell me more about that") daily, which consistently opened deeper information and connection.
Use A 60 Day Listening Commitment
- Do make a short commitment and practice it daily to build listening skill.
- Bill used a 60-day commitment to intentionally ask second or third questions and be quiet, and teammates noticed the change.
First Instincts Often Miss The Real Problem
- Recognize your initial assumptions are often wrong without deeper inquiry.
- Bill found roughly half the time the real issue differed from his snap judgment once he fully listened and gathered all facts.