EP. 118 No One's Going To Fix It, You Have To

Lamarque Polvado, Founder, CEO of CareStarter and Feedback says that flying and being an entrepreneur have a lot in common. From afar it looks exciting and fun, but when it's your turn to jump in the cockpit solo, things become serious. Lamarque started CareStater out of a need to help his daughter find the special care she needed... but no info or compassion were to be found. He could not believe that parents were left to themselves to figure out how to navigate the intricate healthcare programs to help a child and that there was nowhere to go to find that info. CareStarter was no easy endeavor and Lamarque shares that the sign of any great entrepreneur is finding meaningful problems and doing it for the right reasons. Through the ups and downs of building CareStarter, Lamarque found a great Team (Feedback) doing work that every Leader should care about which is understanding People dynamics and truly understanding what's going on in our organizations. Surveys and 360 evals are ineffective- It's the unprovoked conversations, identifying signals and caring for People that helps you arrive at the real data. Feedback made such an impression, that he decided to acquire them and bring them into the larger family. Lamarque and the Team continue to help families find the care they need in the time they need it, while also shining a light on the importance of understanding human behavior and getting ahead of potentially catastrophic situations (i.e. nurse strikes). Healthcare and understanding humans are still a long way from being perfect, but it's not going to just take care of itself- It requires Good People to step up, endure the pain and find solutions for a better world.

Learn more about CareStarter and Feedback:

carestarter.co and discoverfeedback.com

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