Squawk on the Street SOTS 2nd Hour: PCE Breakdown, D.C.-Iran latest, & ServiceNow CEO's AI Warning 3/13/26
Mar 13, 2026
Mark Esper, former U.S. Secretary of Defense, offers concise analysis of Iran, Strait of Hormuz risks, and U.S. strategic options. Bill McDermott, CEO of ServiceNow, discusses the company’s AI workflow strategy, implications for jobs, and how platforms execute AI in enterprises. They cover geopolitics, markets, Fed signals, and AI’s impact in multiple short, punchy conversations.
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AI Needs Workflow To Deliver Value
- AI provides excellent advice but often cannot execute enterprise tasks without workflow orchestration.
- Bill McDermott says ServiceNow is the "do it" company with a universal agentic network connecting clouds, LLMs, and data to complete 80 billion workflows and 7 trillion transactions.
Non-Human Agents Create New Revenue Streams
- Seat-based software pricing faces pressure but new revenue from non-human agents can offset it.
- McDermott expects ~3 billion digital agents by 2030 and ServiceNow to charge for billions of non-human users while monetizing exploding enterprise data via a workflow data fabric.
AI Automation Will Hit Entry Level Jobs Hard
- AI-driven automation threatens many non-differentiating jobs, especially for new graduates.
- McDermott warns youth unemployment could spike and cites ServiceNow automating ~90% of customer service use cases on its platform.