There are often situations when you believe everything is under control, but it turns out to be the opposite, and things go bad quickly. Today, Tim and Greg discuss how to handle situations of mayhem and come out with a positive outcome.

In this episode, we talk about…

A calm and attentive approach works well in managing the situation of mayhem and bringing a favorable resolution.
Talk to people who have been in your place before — most likely, if you ask, they will be willing to help you.
Learn from people who do things better than you.
At times, you have to switch off your emotions and focus on listening to the client.

Resources:

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TCF490: The Long & Short of It - Mayhem