People Matters Podcast Series The rise of Gen AI and its impact on HR Technology: Josh Bersin, Global Industry Analyst
14 snips
Mar 6, 2024 Josh Bersin, a leading global industry analyst and CEO of the Josh Bersin Company, discusses the revolutionary potential of generative AI in HR. He highlights how it will transform HR organizations, making processes more agile and enhancing employee experiences. Bersin advises HR leaders to understand AI’s opportunities and challenges, including data management and ethical concerns like bias and privacy. He also emphasizes new skills HR professionals will need and reveals practical use cases for AI that can improve productivity and efficiency in the workplace.
AI Snips
Chapters
Books
Transcript
Episode notes
Cut Call Volume By Powering Knowledge Bases
- Deploy AI in employee-facing call centers with vetted documentation to cut requests and speed responses.
- Train and enrich the system so agents answer complex calls faster and call volume drops significantly.
Automate Sourcing And Candidate Experience
- Apply talent intelligence and conversational AI to sourcing and recruiting to find hidden candidates and cut time-to-hire.
- Automate scheduling, screening and background checks to dramatically speed pipelines.
Building A Super-Consultant For HR
- Josh described building Galileo by encoding decades of HR research, case studies and vendor knowledge into a single corpus.
- Galileo answers complex, industry-specific HR questions and can be extended with company-specific data.
