Coffee & Compete

Starting Your Win-Loss Program w/ Dylan D'Urso

Jan 17, 2025
Dylan D'Urso, Senior Competitive Intelligence Manager at Autodesk, shares his expertise in launching successful win-loss programs. He discusses the foundational steps to start, such as identifying stakeholders and designing impactful surveys. Dylan highlights the importance of narrowing focus for effective interviews and engaging sales teams to improve outcomes. Learn how to analyze objectives effectively and leverage insights to enhance competitive intelligence while mitigating churn risks in various company sizes.
Ask episode
AI Snips
Chapters
Transcript
Episode notes
ADVICE

Stakeholder Survey Participants

  • Cast a wide net when surveying stakeholders, including various departments and levels.
  • Aim for diverse input, even if response rates are lower than expected.
ADVICE

Refining Research Objectives

  • Use rank order from surveys to prioritize research objectives, not just individual preferences.
  • Discard objectives that are too granular or sensitive for short win-loss interviews.
ANECDOTE

Autodesk's Early Win-Loss Challenges

  • Autodesk's initial win-loss program failed due to a broad focus and unclear customer segmentation.
  • Re-launching with specific segments and geographic focus greatly improved results.
Get the Snipd Podcast app to discover more snips from this episode
Get the app