Moving HR Up the Value Chain: From Transactional to Inspired

In this episode of People + Strategy, we sit down with Drew Holler, former senior vice president of associate experience at Walmart, where he worked for 20 years in operations and supply chain. He’s now the CHRO at the homebuilder Lennar. Holler explains how a focus on process, technology, and first-principles helped Lennar centralize HR, streamline routine work, and redirect teams toward higher-value, “inspired” work. He reflects on how the homebuilder is navigating industry headwinds around affordability and labor supply, while strengthening leadership capabilities to improve retention and readying HR for an AI-enabled future.

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